Question 1

1.	What is the check in and check out times at Auckland City Hotel?

Accepted Answer

Check in time is from 2 PM and check out time is until 10 AM. Early check in and late check out are subject to availability with additional charges

Question 2

2. Can I store my luggage at the hotel before checking in and after checking out? Is there any additional fee for this?

Accepted Answer

Yes, we can certainly help you to store your luggage free of charge (subject to availability)

Question 3

3. Is there Wi-Fi in every room?

Accepted Answer

Yes, Wi-Fi is available in all the guest rooms and public areas.

Question 4

4. Do you have an on-site restaurant and bar?  And what are the operating hours?

Accepted Answer

Yes, Vie Lounge & Eatery offers a unique dining experience that blends heritage charm with contemporary design and a modern atmosphere.

• Buffet Breakfast: Daily from 7:00 AM to 10:00 AM (Boxed breakfast available upon request)

• Food & Drinks: Available Tuesday to Saturday, from 3:00 PM to 9:00 PM

Please visit www.vie-eatery.com (http://www.vie-eatery.com/)for the latest menu and opening hours

Question 5

5. How do I get to Auckland City Hotel from Auckland Airport?

Accepted Answer

•  You can reach the hotel from Auckland Airport via taxi, Uber, airport bus, or shuttle service all at your own cost. 
 • We can also assist in arranging a private airport transfer, but this must be booked in advance. Please contact us for more details

Question 6

6. Can we bring our pets?

Accepted Answer

Unfortunately, pets are not allowed at Auckland City Hotel, with the exception of certified service animals.

Question 7

7. What is your smoking policy?

Accepted Answer

Smoking is strictly prohibited in all guest rooms and public areas at Auckland City Hotel. Should a smoking incident occur in the room during your stay, a smoking penalty will be applied.

Question 8

8. Are there rooms with wheelchair access?

Accepted Answer

Yes, we offer accessible standard rooms designed for wheelchair access. Please let us know your specific requirements in advance so we can ensure availability and make the necessary arrangements.

Question 9

9. Is in-door parking available at Auckland City Hotel?

Accepted Answer

Our car park is subject to availability and operates on a first-come, first-served basis.
 • Overnight indoor car parking costs $30 per night per vehicle. 
 • The EV charging station is available at $40 per night, including charging (subject to availability)

Question 10

10.	Can I request an extra bed in the room?

Accepted Answer

A sofa bed can be arranged in your room for an additional fee of $35 per night. 
Please contact us in advance to make arrangements, as sofa beds are not available in all room types and are subject to availability

Question 11

11. Is your reception open 24/7 ?

Accepted Answer

Yes, our reception is available 24 hours a day, 7 days a week to assist you at any time during your stay.

Question 12

12. Do you have gym facilities?

Accepted Answer

Yes, we have a mini gym available exclusively for in-house guests. It is open 24 hours daily for your convenience.

Question 13

13.	Do you have laundry facilities?

Accepted Answer

Yes, self-service laundry facilities are available on Levels 3, 6, and 9, with a fee of $4 per operation. 
For dry cleaning and pressing services, please contact Reception for assistance and more information.

Question 14

14.	How can I make an enquiry for a conference, meeting room or corporate event ?

Accepted Answer

For meeting room and conference enquiries, please contact us at: mkt@jrhnz.com(mailto:mkt@jrhnz.com)
For corporate events and accommodation arrangements, please reach out to: Ignacio@jrhnz.com (mailto:Ignacio@jrhnz.com)

Question 15

15.	I would like to book tours, attractions and activities within New Zealand. Can you help me with this?

Accepted Answer

Good news! You can now book tours, attractions and activities directly from our hotel website www.achhobson.co.nz/activities.(http://www.achhobson.co.nz/activities) 
We also offer two smart kiosks at reception that you can book tours at your convenience.

Question 16

16.	What payment methods are accepted at Auckland City Hotel?

Accepted Answer

We accept cash and all major credit cards

Question 17

17.	Is there bond required? How much?

Accepted Answer

Upon arrival, you will be required to provide a NZD $50.00 bond per day as well as full pre-payment of the room charges

Question 18

18.	How do I get the best price at Auckland City Hotel?

Accepted Answer

For room reservations, please email res@achhobson.co.nz or visit www.achhobson.co.nz (www.achhobson.co.nz)

CONTACT US

Thank you for your interest in Auckland City Hotel. We will be in touch soon.

We will be in touch soon.

We would love to hear from you

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